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EXPLORE OVER 150 BRANDS OF VICTORIA'S BEST, DELIVERED STRAIGHT TO YOUR DOOR!

Delivery Windows and Shipping Information

How it works

+ WHERE DO YOU DELIVER?

Co-lab Pantry delivers right across Victoria and Australia wide. To check your postcode to see if we deliver to you, enter your postcode on the location icon on the top right of the page, then browse the products to see which ones are marked available to you.

+ WHAT ARE YOUR DELIVERY DAYS AND TIMES?

Co-lab Pantry delivers Tuesdays, Wednesdays, Thursdays, Fridays and Saturdays between 6am and 6pm. We offer next day delivery for orders placed before 2pm on most products. You can also select your preferred delivery date on checkout by entering your postcode and then selecting preferred date.

+ HOW WILL MY CO-LAB PANTRY ORDER BE PACKED?

All Co-lab Pantry orders are shipped using refrigerated trucks and packed in a Co-lab Pantry box and protected with thermal liners and ice packs if required.

+ BAKERY ITEMS

All baked pastries from Ned's Bake are shipped separately to remaining orders and are dispatched directly from Ned's Bake.

Ned's Bake orders can not be sent with other items.

Please refer to product item for delivery schedule.

+ CAN I GET A DELIVERY ETA?

You will be sent an "order is on it's way" email once your order has finished being packed at the Co-lab warehouse (For Melbourne Metro, this is the day before delivery).

You will receive a text message in the morning of delivery.

Delivery drivers will knock and call the contact number provided to deliver your parcel. If nobody is home, the driver will find a safe spot to leave your parcel. If there is no safe spot to leave, the parcel will be returned back to Co-lab Pantry and we will be in contact to re-issue.

+ WHAT HAPPENS IF NOBODY IS HOME FOR DELIVERY?

If nobody is home, the driver will find a safe spot to leave your parcel. If there is no safe spot to leave, the parcel will be returned back to Co-lab Pantry and we will be in contact to re-issue.

+ WHAT ARE THE DELIVERY FEES?

Melbourne Metro - $11.95
Regional Victoria - $20.95
All states outside of Victoria - $28.95

+ WHAT ARE THE DELIVERY CUT-OFF TIMES?

For Melbourne Metro orders: 2pm for next day delivery.

+ VIC Deliveries

Next day shipping is eligible for selected stored items ordered before 2pm.

Scheduled delivery is only available for Melbourne Metro and Greater Melbourne area.

Products that require pickup from a Restaurant or supplier are not eligible for next day delivery. See calendar on the cart page for available delivery dates.

Some vendors cannot deliver on specific days.

Please allow 3-5 business days for regional deliveries.

+ NSW / ACT / SA Deliveries

Orders for the week up until Friday 6pm are delivered by the following Thursday

+ QLD Deliveries

Orders for the week up until Friday 6pm are delivered by the following Friday

+ WA Deliveries

Orders for the week up until Friday 6pm are delivered by Monday week

+ PO Boxes

We do not ship to P.O boxes or anywhere outside Australia.

We do not offer express shipping. For urgent deliveries please email us at info@co-labpantry.com.au.