FAQ


Where do you deliver to?

Most items on the Co-lab Pantry shop are shipped right throughout Victoria. Some perishable items may only be available within 40km of Melbourne CBD.


When will I receive my order?

VIC Metro, 3-5 business days (Regional deliveries may vary 1-2 days). Please keep in mind, there may be additional delays due to COVID-19.


What happens if I am not home to receive my order?

Non-perishable goods will be left in a safe place at your nominated delivery address. For all perishable items, should you not be home, it is recommended that you leave an esky or box with an ice pack out the front of your nominated place of delivery for us to place your perishables in. The safety of the goods becomes your responsibility on delivery.


What should I do if I have a problem with my order?

Please email the support team at info@co-labpantry.com.au with your order number.


What is the return policy?

Should your goods/items be faulty, damaged, or incorrect please email info@co-labpantry.com.au with your order number and details. Please note, we do not offer a return for change of mind.


I’m a restaurant/cafe/bar/supplier and would like to sell my pantry items on the Co-lab Pantry platform. How do I join?

You can submit an application by registering your interest at partners.colabpantry.com.au. A member of the Co-lab Pantry team will be in touch to discuss.


I’m a restaurant/cafe/bar/supplier - How do I appear on the Directory listing?

Each vendor who appears on the Directory is hand selected by the team at Co-lab Pantry. Should you feel you could be a great fit, drop us a line at info@co-labpantry.com.au to be considered.


I’m an individual/business and would like to enquire about hosting events/workshops on the Co-lab Pantry platform. How can I apply?

You can submit your interest by emailing info@co-labpantry.com.au. A member of the Co-lab Pantry team will be in touch to discuss.


How can I view your privacy policy?

Read our privacy policy here.


I have another question that's not on this list.

Please email the team at info@co-labpantry.com.au with any additional queries and we’ll be happy to help out.